Mirkka Länsisalo

Mirkka Länsisalo

Mirkka Länsisalo works in Futurice as Service Design Lead, with an extensive background in building digital services.


BIO: Mirkka Länsisalo works at Futurice http://futurice.com as Lead Service Designer, with extensive background in building digital services for customers in different fields, as well as running and growing successful business. https://fi.linkedin.com/in/mirkkalansisalo

Workshop: Introduction to Lean Service Creation methodology (4h)

This session will focus on our Lean Service Creation (LSC) methodology: a design process, set of tools, and handbook that combine the best practices of Service Design Thinking, Lean Startup, and Agile Development.

During the session you will be introduced to LSC tools, sharpen your skills in user insights gathering and validate concepts with minimal, lovable products. Lean Service Creation is the embodiment of Futurice’s 16 years of experience in creating digital services. We have consolidated our expertise into a set of tools, which we’ve iterated and validated for the past two years. We have used it in over 40 commercial projects, in tens of training workshops, and in university design teaching. We use the methodology in our own projects, our internal training, and in doing our business.

LSC Crash Course is valuable for managers and business owners, as well as developers and  product developers. Basically, it’s for everybody, because the digital world will demand your whole organisation change.

Course Agenda:

9:00 – 9:20 Introduction to Lean Service Creation

9:20 – 12:30 Hands on

Business objects and context

Immersion

Customer grouping

Insight

Ideation

Concept and value proposition

Validation

12:30 – 13:00 Wrap up, discussion

LSC is an open source process so that anyone can take the tools & thinking into use and adapt it into their own business and creative work https://leanservicecreation.com. In addition we offer Lean Service Creation handbook to all participants.


Introduction to Lean Service Creation methodology

Introduction to Lean Service Creation methodology (4h) This session will focus on our Lean Service Creation (LSC) methodology: a design process, set of tools, and handbook that combine the best practices of Service Design Thinking, Lean Startup, and Agile Development. During the session you will be introduced to LSC tools, sharpen your skills in user […]

Product Thinking
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